The Rock Brentwood Reviews

I received fantastic support while getting the vacation rental properties I oversee ready. I'd definitely suggest this to others.

Alessia really simplified the onboarding for me and guided me step by step. She was super patient and friendly, answering all my queries along the way.

Lodgify has truly assisted us in expanding our rental venture. The support team has been fantastic!

similar to the site for the capability to handle direct reservations and process payments

Andrew was incredibly knowledgeable and supportive. He guided me through the whole process. We had meetings for four days, and he made sure to explain everything clearly. I truly value his patience and professionalism.

Andrew really knows his stuff! He ensured I grasped how to navigate all of Lodgify's features. He even recorded our call so I could check back on it later if I wanted. Plus, he sent me extra resources to help me whip up some awesome content. He was super clear about the different plans and didn’t push me into anything I wasn’t ready for. He also made sure to be available after the training in case I had more questions. And let me tell ya, this top-notch onboarding service was provided even though I’m just on the free plan. Big thanks to you, Andrew!

Sara guided me through the key features of the lodgify interface. She provided thorough answers to all my inquiries. I was absolutely thrilled with the whole experience!

Lodgify has done a fantastic job training me and addressing all my queries. Their support team is super fast with replies. I ain't switching to another channel manager anytime soon.

I was really impressed by the onboarding process with Andrew Figari and the features of Lodgify. Andrew was super thorough, super patient with my queries, and explained everything in a way that anyone could get. I definitely recommend it!

Our team keeps telling us how frustrating it is to deal with Lodgify. They keep getting logged out of the app, and we face the same issue on the website. The site is super slow for our customers, and it’s sluggish on our end too. I’ve tried to raise these concerns with Lodgify support, but they always claim there’s nothing wrong, say it’s all good, or make me jump through a ton of hoops to troubleshoot. Given the cost of the service, you’d think it would function better.

Cristina was awesome, super efficient and really knows her stuff! I appreciate the assistance; it was fantastic and thanks for making everything so smooth!

The help I got from the tech support to sort out all the glitches and issues was super useful and quick. Big thanks to Mme. Cornea!

The customer service is just terrible. At first, everything seemed fine with the setup help, and creating the custom site was a breeze using one of the templates. Plus, linking up with AirBnb and Vrbo listings went pretty smoothly.
But after three months of use, problems started piling up, and support has vanished, leaving issues hanging. The User Reviews feature is acting up (it’s not functioning), and I can’t change the booking calendar settings. To top it off, the site’s security settings (SSL certificate) are now invalid, which means visitors see a warning and can’t access the site.
Lodgify has completely dropped the ball on providing essential services. It would be one thing if they offered support and solutions, but that’s not the case. I’ve sent multiple requests for help online, and phone support just rings endlessly.
Interestingly, when I reached out with a new sales inquiry (the only way to get a response), I got an immediate reply from the sales team. But as soon as they found out we were an existing customer, they canceled the conversation and sent me back to support. This has been the worst experience I’ve ever had with a hosting or software provider. I definitely wouldn’t recommend them.

Lodgify is an awesome ally. It's super user-friendly, offers fantastic support, and keeps getting better with regular updates. I'd suggest it to anyone looking for a solid option.

I’m really let down by the service I got from Lodgify. After shelling out over $1000, my VRBO listings were taken down for two weeks, which hit me hard financially and left me pretty frustrated. Plus, their policy of not letting payments go to the right bank account for each property at the professional level is a real hassle and has put me in a tough spot money-wise. To be able to send payments to the right bank account for each property, I gotta upgrade to the ultimate plan. But then, my property manager gets access to all my bank details, which is not just a hassle but also a security concern. I can’t believe a company could be so reckless with their customers' businesses and finances. And to top it all off, they have a no refund policy, so I can’t get any of my cash back for their lousy services. I’d never suggest Lodgify to anyone and I’m giving them a deserved one star rating.